Pixel Tracking

Frequently Asked Questions


Do you have a Minimum Order Amount online?

Yes! Our Minimum Order Amount is $300 +GST.


How do you ship sensitive stock? For example: Glass Frames or Mirrors.

Yes! We can ship sensitive stock via a pallet service.
Unfortunately we are unable to ship sensitive stock via courier service. You are more than welcome to organise your own courier service however, Jemark will not be liable for any breakages or damages during transit.


What are your shipping costs?

Our shipping costs vary depending on the service. Once your order is packed and ready to be shipped, we will determine the most cost effective delivery option depending on the quantity and items ordered. Once we have determined the shipping method, our team will be in touch to confirm freight costs.


What are your delivery timeframes?

Estimated shipping times in Australia:
• Melbourne, Sydney, Adelaide Metropolitan area : 2-5 Business Days
• Brisbane Gold Coast and Sunshine Coast : 5-7 Business Days
• Perth Metropolitan area : 10-15 Business Days
• All other areas : 7-10 Business Days
*If your order hasn't arrived in the specified timeframe, please allow 2 additional business days for late delivery before contacting us.

We always do our best to get our customer’s orders dispatched as quick as possible. During peak and busy holiday periods, we are unable to guarantee delivery within the above estimated time frames.


What payment methods do you accept?

We offer the following payment methods:

  1. Direct Deposit
  2. MasterCard or VISA | no surcharge

How do I pay for my online order?

Once your order has been finalised and confirmed, you will receive an email confirmation. When your order has been invoiced, we will get in contact with you to confirm freight (if applicable) and process your payment over the phone.


Are you open on Weekends or Public Holidays?

No, Jemark is open Monday to Friday 9am to 5pm. We do not operate on Public Holidays.


Do I need to make an appointment to visit your showroom?

No need for appointments! You are more than welcome to visit our Showroom during business hours.
Monday to Friday 9am to 5pm.


Can I request special requirements for my order?

If you have any special requirements or specific delivery timeframes, please make our team aware as soon as you place your order. You can do this by listing your requirements in the 'comments' section when placing your order.
We are unable to guarantee your request will be successfully processed however, we will do our best to accommodate your needs.


How do I register for a business online account?

You can register here.
Please allow us 24hrs to approve your request (this excludes weekends).


How do I place an order online?

You will need to use your registered email and password to log in and view our full range.
Once logged in, you will have access to our full range and can browse each category.
When ordering, you must order in the correct multiple quantity. This can be found at the end of the product name, for example: 15G Word Beads [192/12].
Enter the quantity you are after and click ‘ADD TO CART’. You can change or update your order in you cart before you checkout. By simply clicking the ‘X’ to remove the item or type in the new amount under 'Quantity' and click ‘update’.
Once you have completed your order, review to make sure your order and shipping/billing address are correct.
Follow our prompted steps to submit your order.
You will receive an order confirmation email when your order has been submitted.


How do I choose a colour or design when ordering?

Our products can come in a range of colours and designs. Our product photos will show each colour or design available in that specific style. When ordering an item with multiple colours or designs, you will receive all the colours or designs pictured. For example, if there are 6 colours pictured and the order multiple is 12, you will receive 2 of each 6 colours.


How can I track my order?

If your order has not been delivered in the specified timeframe, please allow 2 additional business days for late delivery. If you still have not received your order, please get in touch us and we will investigate further. Please have your invoice number available when contacting us.


I'm having trouble logging into my account? / I have forgotten my password?

You can request a new password by clicking on ‘FORGOT PASSWORD’. See here.


How do I change my account details?

If you would like to change your account details, please fill in our ‘CONTACT US’ Form. See here.

Once your request has been received, our team will make any changes or amendments and send an email confirmation to confirm the updates have been completed.